Hotel

Reporting a problem

B2
Unit 9
4 m
Lesson 3

Lessons

Hotel

  • Intro

    Have you ever had any problems when you're staying at a hotel and didn't know how to report the problem to the receptionist? Here's an example dialogue. Listen and practice. Your lines will be displayed on the screen

  • Mów teraz

    Good morning, I'm staying in Room Two Oh One, and I've been having some issues with the air conditioning in my room.

  • Mów teraz

    The air conditioning isn't cooling the room, and it's very difficult for me to sleep.

  • Mów teraz

    Yes, it's Room Two Oh One, and my name is Jane Smith.

  • Mów teraz

    No, that's all. Thank you for your help.

  • Powtórz ze słuchu

    ____ _______, ___ _______ __ ____ ___ __ ___, ___ ____ ____ ______ ____ ______ ____ ___ ___ ____________ __ __ ____.

  • Powtórz ze słuchu

    ___ ___ ____________ _____ _______ ___ ____, ___ ____ ____ _________ ___ __ __ _____.

  • Powtórz ze słuchu

    ___, ____ ____ ___ __ ___, ___ __ ____ __ ____ _____.

  • Powtórz ze słuchu

    __, ______ ___. _____ ___ ___ ____ ____.

  • Przetłumacz teraz

    おはようございます。ホテルプラザの受付です。こちらはジムです。どうされましたか?

  • Przetłumacz teraz

    申し訳ありません。エアコンにどのような問題がありますか?

  • Przetłumacz teraz

    ご不便をおかけして申し訳ありません。すぐに対応いたします。お部屋は201号室でよろしいでしょうか?

  • Przetłumacz teraz

    ありがとうございます、スミス様。すぐにスタッフをお部屋にお送りします。他にお手伝いできることはありますか?

Key phrases

report an issue

問題を報告する

customer support

カスタマーサポート

technical difficulties

技術的な問題

Vocabulary

Word
Translation
complaint
苦情
solution
解決策
assistance
支援

Key sentences

Good morning, Hotel Plaza reception. This is Jim. How can I help you?

おはようございます、ホテルプラザの受付です。ジムです。どのようにお手伝いできますか?

I'm sorry to hear that. What seems to be the problem with the air conditioning?

それを聞いて残念です。エアコンにどんな問題がありますか?

Thank you, Mrs Smith. I'll send someone to your room right away to check on the air conditioning.

ありがとうございます、スミスさん。すぐに誰かをあなたの部屋に送ってエアコンを確認します。

I would like to report an issue with my room.

私の部屋に問題があることを報告したいです。

The customer support is available 24/7.

カスタマーサポートは24時間年中無休で利用できます。

We are experiencing technical difficulties with the internet.

インターネットに技術的な問題が発生しています。

Practical dialogue

Customer

Good morning, I would like to report an issue with my room.

おはようございます、私の部屋に問題があることを報告したいです。

Receptionist

I am sorry to hear that. What is the problem?

それを聞いて残念です。問題は何ですか?

Customer

The air conditioning is not working properly.

エアコンが正常に動作していません。

Receptionist

I will contact customer support to find a solution.

解決策を見つけるためにカスタマーサポートに連絡します。

Customer

Thank you for your assistance.

支援していただきありがとうございます。

BeeSpeaker

Practice pronunciation

Start learning

FAQ

'report an issue'というフレーズは、誰かに問題を知らせることを意味します。
'customer support'は、顧客の問題や問い合わせを支援するために提供されるサービスを指します。
'technical difficulties'は、技術や機器に関する問題です。

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スピーキングの不安を吹き飛ばして、自信を持って英語やスペイン語を自然に話そう!

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                    "textTranslation": "おはようございます。ホテルプラザの受付です。こちらはジムです。どうされましたか?",
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                    "textTranslation": "ご不便をおかけして申し訳ありません。すぐに対応いたします。お部屋は201号室でよろしいでしょうか?",
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                    "textTranslation": "ありがとうございます、スミス様。すぐにスタッフをお部屋にお送りします。他にお手伝いできることはありますか?",
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        {
            "source": "report an issue",
            "translation": "問題を報告する"
        },
        {
            "source": "customer support",
            "translation": "カスタマーサポート"
        },
        {
            "source": "technical difficulties",
            "translation": "技術的な問題"
        }
    ],
    "vocabulary": [
        {
            "source": "complaint",
            "translation": "苦情"
        },
        {
            "source": "solution",
            "translation": "解決策"
        },
        {
            "source": "assistance",
            "translation": "支援"
        }
    ],
    "sentences": [
        {
            "source": "Good morning, Hotel Plaza reception. This is Jim. How can I help you?",
            "translation": "おはようございます、ホテルプラザの受付です。ジムです。どのようにお手伝いできますか?"
        },
        {
            "source": "I'm sorry to hear that. What seems to be the problem with the air conditioning?",
            "translation": "それを聞いて残念です。エアコンにどんな問題がありますか?"
        },
        {
            "source": "Thank you, Mrs Smith. I'll send someone to your room right away to check on the air conditioning.",
            "translation": "ありがとうございます、スミスさん。すぐに誰かをあなたの部屋に送ってエアコンを確認します。"
        },
        {
            "source": "I would like to report an issue with my room.",
            "translation": "私の部屋に問題があることを報告したいです。"
        },
        {
            "source": "The customer support is available 24/7.",
            "translation": "カスタマーサポートは24時間年中無休で利用できます。"
        },
        {
            "source": "We are experiencing technical difficulties with the internet.",
            "translation": "インターネットに技術的な問題が発生しています。"
        }
    ],
    "dialogue": [
        {
            "role": "Customer",
            "source": "Good morning, I would like to report an issue with my room.",
            "translation": "おはようございます、私の部屋に問題があることを報告したいです。"
        },
        {
            "role": "Receptionist",
            "source": "I am sorry to hear that. What is the problem?",
            "translation": "それを聞いて残念です。問題は何ですか?"
        },
        {
            "role": "Customer",
            "source": "The air conditioning is not working properly.",
            "translation": "エアコンが正常に動作していません。"
        },
        {
            "role": "Receptionist",
            "source": "I will contact customer support to find a solution.",
            "translation": "解決策を見つけるためにカスタマーサポートに連絡します。"
        },
        {
            "role": "Customer",
            "source": "Thank you for your assistance.",
            "translation": "支援していただきありがとうございます。"
        }
    ],
    "faq": [
        {
            "question": "'report an issue'とは何ですか?",
            "answer": "'report an issue'というフレーズは、誰かに問題を知らせることを意味します。"
        },
        {
            "question": "'customer support'はどのように使用しますか?",
            "answer": "'customer support'は、顧客の問題や問い合わせを支援するために提供されるサービスを指します。"
        },
        {
            "question": "'technical difficulties'とは何ですか?",
            "answer": "'technical difficulties'は、技術や機器に関する問題です。"
        }
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