Hotel

Reporting a problem

B2
單元 9
4 m
課堂 3

課堂列表

Hotel

  • 簡介

    Have you ever had any problems when you're staying at a hotel and didn't know how to report the problem to the receptionist? Here's an example dialogue. Listen and practice. Your lines will be displayed on the screen

  • 立即說出

    Good morning, I'm staying in Room Two Oh One, and I've been having some issues with the air conditioning in my room.

  • 立即說出

    The air conditioning isn't cooling the room, and it's very difficult for me to sleep.

  • 立即說出

    Yes, it's Room Two Oh One, and my name is Jane Smith.

  • 立即說出

    No, that's all. Thank you for your help.

  • 聆聽並跟讀

    ____ _______, ___ _______ __ ____ ___ __ ___, ___ ____ ____ ______ ____ ______ ____ ___ ___ ____________ __ __ ____.

  • 聆聽並跟讀

    ___ ___ ____________ _____ _______ ___ ____, ___ ____ ____ _________ ___ __ __ _____.

  • 聆聽並跟讀

    ___, ____ ____ ___ __ ___, ___ __ ____ __ ____ _____.

  • 聆聽並跟讀

    __, ______ ___. _____ ___ ___ ____ ____.

  • 立即翻譯

    早安,廣場旅館櫃檯。我是吉姆。需要什麼幫忙嗎?

  • 立即翻譯

    我很抱歉聽到此事。冷氣看起來是什麼問題呢?

  • 立即翻譯

    我對此不便很抱歉,我看看我能做些什麼來幫忙。是201號房嗎?

  • 立即翻譯

    謝謝您,史密斯太太。我會立刻派人去你房間看看冷氣。今天還有其他事我可以協助你的嗎?

關鍵句型

report an issue

報告問題

customer support

客服支持

technical difficulties

技術困難

詞彙

單字
翻譯
complaint
投訴
solution
解決方案
assistance
協助

重點句子

Good morning, Hotel Plaza reception. This is Jim. How can I help you?

早安,廣場飯店接待處。這裡是吉姆。我能幫助你什麼?

I'm sorry to hear that. What seems to be the problem with the air conditioning?

很抱歉聽到這個消息。空調似乎有什麼問題?

Thank you, Mrs Smith. I'll send someone to your room right away to check on the air conditioning.

謝謝你,史密斯太太。我會立即派人到你房間檢查空調。

I would like to report an issue with my room.

我想報告我房間的問題。

The customer support is available 24/7.

客服支持全天候提供服務。

We are experiencing technical difficulties with the internet.

我們的網路遇到技術困難。

實用對話

Customer

Good morning, I would like to report an issue with my room.

早安,我想報告我房間的問題。

Receptionist

I am sorry to hear that. What is the problem?

很抱歉聽到這個消息。問題是什麼?

Customer

The air conditioning is not working properly.

空調運作不正常。

Receptionist

I will contact customer support to find a solution.

我會聯繫客服支持尋找解決方案。

Customer

Thank you for your assistance.

謝謝你的協助。

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練習發音

開始學習

常見問題

'report an issue' 這個短語的意思是通知某人關於一個問題。
'customer support' 是指提供給客戶以協助他們解決問題或詢問的服務。
'technical difficulties' 是指與技術或設備相關的問題。

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