Hotel

{
    "node": {
        "id": "B2K55",
        "name": "Hotel",
        "description": "Reporting a problem",
        "levelDisplayCode": "B2",
        "durationMinutes": 4,
        "availableOnWeb": true,
        "unitOrder": 9,
        "moduleOrder": 2,
        "nodeOrder": 3,
        "seoPublicId": "n-iekxi9"
    },
    "seo": {
        "title": "Cómo reportar un problema en el hotel en inglés",
        "subtitle": "Aprende frases clave para informar problemas en el hotel.",
        "metaDescription": "Descubre frases en inglés para reportar problemas y obtener ayuda en hoteles. ¡Consulta nuestros consejos!"
    },
    "lessons": [
        {
            "id": 303297,
            "name": "Hotel",
            "language": "EN",
            "videoUrl": "https://cdn.beespeaker.com/videos/b1750_1676377262170_libx265.mp4?Expires=1784222912&Signature=fMTPyAbT1zcPR7VhwDoT2LP~EasYHIbAvi5K~dAtT63cqlIWBuHnctJ95HnWQDlOVFoA68MKx4fJCWJFx4~RusntnAvfeM3OjOkE~TrOieWCL4gUwOb4~6No1I1R0mfj4drt3N-4AujBUZjfRR9Bzi-YuEk3kWxfJu6MbGiCfek91Xfd0RlwOXYgeklNFs1DCh~ugxYDG6W9LgVGr8~HTzB1nJA8z24d~V7DPWsU1SAM2BfAwhY~QVfKq92Hkea1hZcMz8Gj~d6tGZZz3zh7Ts5AfbtAOtZ8jDmAL6mFqyg-e5mS2OZbR~jwTDc~ygCQ6JEm7ek0DxbiDQfBF8o3PA__&Key-Pair-Id=K2U8VA15L1IF59",
            "parts": [
                {
                    "type": "INTRO",
                    "metaType": null,
                    "text": "Have you ever had any problems when you're staying at a hotel and didn't know how to report the problem to the receptionist? Here's an example dialogue. Listen and practice. Your lines will be displayed on the screen",
                    "textTranslation": null,
                    "textAnswer": null,
                    "videoStartMs": 11928,
                    "videoEndMs": 27557
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "Good morning, I'm staying in Room Two Oh One, and I've been having some issues with the air conditioning in my room.",
                    "textTranslation": "Buenos días, recepción del Hotel Plaza. Soy Jim. ¿En qué puedo ayudarte?",
                    "textAnswer": "Good morning, I'm staying in Room Two Oh One, and I've been having some issues with the air conditioning in my room.",
                    "videoStartMs": 28463,
                    "videoEndMs": 33144
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "The air conditioning isn't cooling the room, and it's very difficult for me to sleep.",
                    "textTranslation": "Lamento oír eso. ¿Cuál parece ser el problema con el aire acondicionado?",
                    "textAnswer": "The air conditioning isn't cooling the room, and it's very difficult for me to sleep.",
                    "videoStartMs": 36416,
                    "videoEndMs": 41751
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "Yes, it's Room Two Oh One, and my name is Jane Smith.",
                    "textTranslation": "Siento mucho las molestias. Veré qué puedo hacer para ayudarte. ¿Es la habitación 201?",
                    "textAnswer": "Yes, it's Room Two Oh One, and my name is Jane Smith.",
                    "videoStartMs": 45062,
                    "videoEndMs": 52283
                },
                {
                    "type": "QUESTION",
                    "metaType": "BASIC_REPEAT",
                    "text": "No, that's all. Thank you for your help.",
                    "textTranslation": "Gracias, Sra. Smith. Enviaré a alguien a tu habitación enseguida para revisar el aire acondicionado. ¿Hay algo más en lo que pueda ayudarte hoy?",
                    "textAnswer": "No, that's all. Thank you for your help.",
                    "videoStartMs": 54960,
                    "videoEndMs": 62907
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "____ _______, ___ _______ __ ____ ___ __ ___, ___ ____ ____ ______ ____ ______ ____ ___ ___ ____________ __ __ ____.",
                    "textTranslation": "Buenos días, recepción del Hotel Plaza. Soy Jim. ¿En qué puedo ayudarte?",
                    "textAnswer": "Good morning, I'm staying in Room Two Oh One, and I've been having some issues with the air conditioning in my room.",
                    "videoStartMs": 28463,
                    "videoEndMs": 33144
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "___ ___ ____________ _____ _______ ___ ____, ___ ____ ____ _________ ___ __ __ _____.",
                    "textTranslation": "Lamento oír eso. ¿Cuál parece ser el problema con el aire acondicionado?",
                    "textAnswer": "The air conditioning isn't cooling the room, and it's very difficult for me to sleep.",
                    "videoStartMs": 36416,
                    "videoEndMs": 41751
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "___, ____ ____ ___ __ ___, ___ __ ____ __ ____ _____.",
                    "textTranslation": "Siento mucho las molestias. Veré qué puedo hacer para ayudarte. ¿Es la habitación 201?",
                    "textAnswer": "Yes, it's Room Two Oh One, and my name is Jane Smith.",
                    "videoStartMs": 45062,
                    "videoEndMs": 52283
                },
                {
                    "type": "QUESTION",
                    "metaType": "LISTENING",
                    "text": "__, ______ ___. _____ ___ ___ ____ ____.",
                    "textTranslation": "Gracias, Sra. Smith. Enviaré a alguien a tu habitación enseguida para revisar el aire acondicionado. ¿Hay algo más en lo que pueda ayudarte hoy?",
                    "textAnswer": "No, that's all. Thank you for your help.",
                    "videoStartMs": 54960,
                    "videoEndMs": 62907
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "Buenos días, recepción del Hotel Plaza. Soy Jim. ¿En qué puedo ayudarte?",
                    "textTranslation": "____ _______, ___ _______ __ ____ ___ __ ___, ___ ____ ____ ______ ____ ______ ____ ___ ___ ____________ __ __ ____.",
                    "textAnswer": "Good morning, I'm staying in Room Two Oh One, and I've been having some issues with the air conditioning in my room.",
                    "videoStartMs": 28463,
                    "videoEndMs": 33144
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "Lamento oír eso. ¿Cuál parece ser el problema con el aire acondicionado?",
                    "textTranslation": "___ ___ ____________ _____ _______ ___ ____, ___ ____ ____ _________ ___ __ __ _____.",
                    "textAnswer": "The air conditioning isn't cooling the room, and it's very difficult for me to sleep.",
                    "videoStartMs": 36416,
                    "videoEndMs": 41751
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "Siento mucho las molestias. Veré qué puedo hacer para ayudarte. ¿Es la habitación 201?",
                    "textTranslation": "___, ____ ____ ___ __ ___, ___ __ ____ __ ____ _____.",
                    "textAnswer": "Yes, it's Room Two Oh One, and my name is Jane Smith.",
                    "videoStartMs": 45062,
                    "videoEndMs": 52283
                },
                {
                    "type": "QUESTION",
                    "metaType": "TRANSLATE_REPEAT",
                    "text": "Gracias, Sra. Smith. Enviaré a alguien a tu habitación enseguida para revisar el aire acondicionado. ¿Hay algo más en lo que pueda ayudarte hoy?",
                    "textTranslation": "__, ______ ___. _____ ___ ___ ____ ____.",
                    "textAnswer": "No, that's all. Thank you for your help.",
                    "videoStartMs": 54960,
                    "videoEndMs": 62907
                }
            ]
        }
    ],
    "keyPhrases": [
        {
            "source": "report an issue",
            "translation": "reportar un problema"
        },
        {
            "source": "customer support",
            "translation": "soporte al cliente"
        },
        {
            "source": "technical difficulties",
            "translation": "dificultades técnicas"
        }
    ],
    "vocabulary": [
        {
            "source": "complaint",
            "translation": "queja"
        },
        {
            "source": "solution",
            "translation": "solución"
        },
        {
            "source": "assistance",
            "translation": "asistencia"
        }
    ],
    "sentences": [
        {
            "source": "Good morning, Hotel Plaza reception. This is Jim. How can I help you?",
            "translation": "Buenos días, recepción del Hotel Plaza. Soy Jim. ¿Cómo puedo ayudarle?"
        },
        {
            "source": "I'm sorry to hear that. What seems to be the problem with the air conditioning?",
            "translation": "Lamento escuchar eso. ¿Cuál parece ser el problema con el aire acondicionado?"
        },
        {
            "source": "Thank you, Mrs Smith. I'll send someone to your room right away to check on the air conditioning.",
            "translation": "Gracias, Sra. Smith. Enviaré a alguien a su habitación de inmediato para revisar el aire acondicionado."
        },
        {
            "source": "I would like to report an issue with my room.",
            "translation": "Me gustaría reportar un problema con mi habitación."
        },
        {
            "source": "The customer support is available 24/7.",
            "translation": "El soporte al cliente está disponible 24/7."
        },
        {
            "source": "We are experiencing technical difficulties with the internet.",
            "translation": "Estamos experimentando dificultades técnicas con el internet."
        }
    ],
    "dialogue": [
        {
            "role": "Customer",
            "source": "Good morning, I would like to report an issue with my room.",
            "translation": "Buenos días, me gustaría reportar un problema con mi habitación."
        },
        {
            "role": "Receptionist",
            "source": "I am sorry to hear that. What is the problem?",
            "translation": "Lamento escuchar eso. ¿Cuál es el problema?"
        },
        {
            "role": "Customer",
            "source": "The air conditioning is not working properly.",
            "translation": "El aire acondicionado no está funcionando correctamente."
        },
        {
            "role": "Receptionist",
            "source": "I will contact customer support to find a solution.",
            "translation": "Contactaré al soporte al cliente para encontrar una solución."
        },
        {
            "role": "Customer",
            "source": "Thank you for your assistance.",
            "translation": "Gracias por su asistencia."
        }
    ],
    "faq": [
        {
            "question": "¿Qué significa 'report an issue'?",
            "answer": "La frase 'report an issue' significa informar a alguien sobre un problema."
        },
        {
            "question": "¿Cómo usar 'customer support'?",
            "answer": "'Customer support' se refiere al servicio proporcionado para ayudar a los clientes con sus problemas o consultas."
        },
        {
            "question": "¿Qué son 'technical difficulties'?",
            "answer": "'Technical difficulties' son problemas que ocurren con la tecnología o el equipo."
        }
    ],
    "navigation": {
        "modules": [
            {
                "id": "NMB2_61",
                "order": 1,
                "name": "B2⭐ Hotel problems 🏨",
                "durationMinutes": 12,
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                        "id": "B2K53",
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                        "name": "Staying at a hotel",
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                    {
                        "id": "B2K54",
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                        "id": "B2K55",
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                        "description": "Reporting a problem",
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            {
                "id": "NMB2_63",
                "order": 2,
                "name": "B2⭐ Transport 🚘",
                "durationMinutes": 19,
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                        "id": "B2K56",
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                        "name": "Verb collocations, part 1",
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}