BY DOWNLOADING, INSTALLING, OR USING THE APPLICATION (WITHIN THE MEANING OF THE DEFINITION IN SECTION 1 BELOW), YOU DECLARE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MAY NOT USE THE APPLICATION.

TERMS OF SERVICE AND USE OF THE BEESPEAKER APPLICATION

Effective Date: November 30, 2026

§ 1. GENERAL PROVISIONS AND DEFINITIONS

1. These Terms of Service (hereinafter: the “Terms”) set out the conditions and rules for using the BeeSpeaker mobile application and the associated website available under the beespeaker.com domain, including the rights and obligations of Users and the entities responsible for providing and operating the Application.
2. The entities providing the Application and executing the Services within the corporate group are: a) Publisher / Service Provider: BeeSpeaker AB with its registered office in Stockholm, Björngårdsgatan 14B, 118 52 Stockholm, Sweden, entered in the register of entrepreneurs under number 559363-5112 (hereinafter: the “Swedish Company” or the “Publisher”); b) Technical Operator: Beespeaker Sp. z o.o. with its registered office in Warsaw, Poland, Al. Jerozolimskie 181B, entered in the register of entrepreneurs of the National Court Register (KRS) under number: 0000927598, NIP (Tax ID): 7011056060 (hereinafter: the “Polish Company” or the “Technical Operator”).
3. Capitalized terms used in these Terms shall have the following meanings:
   1. Application – the mobile software named BeeSpeaker intended for devices with iOS and Android systems, used for learning foreign languages via the conversational method using speech analysis modules;
   2. User – a natural person using the Application or the beespeaker.com website;
   3. Consumer – a User who is a natural person performing a legal transaction not directly related to their business or professional activity;
   4. Account – the User’s individual profile in the Application, secured with login credentials, where information about learning activity and progress is collected;
   5. Premium Account (Subscription) – a paid variant of the service providing unlimited access to courses, video lessons, and conversations with the intelligent AI Tutor assistant;
   6. AI Tutor – an interactive educational module based on artificial intelligence models (LLM) and speech synthesis modules (Text-to-Speech – TTS), simulating two-way voice and text conversations in a foreign language in real time, generating educational messages tailored to the User’s language level and preferences;
   7. Mobile Store – digital distribution platforms Apple App Store or Google Play, through which the Application is downloaded and billed;
   8. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

§ 2. TECHNICAL REQUIREMENTS AND AGE CRITERIA

1. The proper use of the Application requires:
   1. a mobile device (smartphone or tablet) with an iOS or Android operating system in a version supported by the respective Mobile Store;
   2. an active Internet connection (broadband Wi-Fi or LTE/5G is recommended);
   3. a functioning microphone in the mobile device and granting the Application permission to use the microphone (necessary to implement the speech recognition and analysis modules);
   4. an active e-mail account or an Apple, Google, or Facebook account.
2. Age criteria:

1. The Application is intended for persons who are at least 16 years of age.
2. Persons under 16 years of age may use the Application exclusively with the prior consent and under the ongoing supervision of a parent or legal guardian.
3. By registering an Account, the User confirms that they are at least 16 years old or have the legally required consent of a legal guardian.

§ 3. ACCOUNT REGISTRATION, MAINTENANCE, AND DELETION

1. Using the full educational functions of the Application requires the creation of an Account.
2. Registration can be completed by filling out the registration form in the Application (providing an e-mail address and password) or by linking the login with an Apple, Google, or Facebook account.
3. The User is obliged to provide truthful data and to secure the Account access password against third parties.
4. The User has the right to delete their Account at any time directly from the Application settings (“Delete account”) or by contacting the Contact Point at the following address: rodo@beespeaker.com.
5. Deleting the Account results in the permanent termination of the agreement for the provision of electronic services in its free scope; however, it does not cause the automatic cancellation of a paid auto-renewable subscription in the Apple App Store / Google Play, which the User must cancel themselves in their device settings.

§ 4. SPECIFICS OF AUDIO, SPEECH RECOGNITION (STT) AND SYNTHESIS (TTS) MODULES, AND THE AI TUTOR ASSISTANT

1. Learning in the Application is based on interactive pronunciation and speaking training. During exercises, the Application collects, with the User’s consent, an audio stream recorded by the microphone.
2. The audio stream and speech transcripts are transmitted in real time via a secure encrypted protocol to cloud speech recognition modules (Google Cloud STT in Belgium), infrastructure matching pronunciation against templates (AWS in Germany), and – when using the AI Tutor module – speech transcripts are transmitted to the OpenAI programming interface (OpenAI Ireland Ltd. / OpenAI LLC in the USA) in order to generate a text response and a synthetic voice message (Text-to-Speech – TTS).
3. No biometric identification: The User acknowledges that audio recordings are processed solely by machine for the purpose of verifying linguistic correctness. Voice samples are not and will never be used to identify the User’s identity or to create a biometric profile within the meaning of Art. 9 of the GDPR.
4. The transmission of voice samples is a technical condition necessary to use the pronunciation verification function (Art. 6(1)(b) of the GDPR).
5. Optional preference for the grammatical form of address:
   1. In the process of learning foreign languages characterized by grammatical inflection dependent on gender (e.g., masculine, feminine, neutral forms), the Application may offer the User a voluntary option to indicate in which grammatical form the Application interface and the AI Tutor should formulate statements and exercises addressed to the User.
   2. The indication of a grammatical preference is entirely optional and constitutes solely a technical and educational parameter of the educational interface configuration. This information is not used to verify the identity, biological sex, or legal sex of the User and is not verified against factual circumstances.
   3. The User may skip this field or change or clear their selection at any time in the profile settings. In the absence of a grammatical form selection, the Application selects language forms randomly or in a grammatically neutral manner.
   4. The processing of the selected grammatical preference takes place on the basis of the User’s consent (Art. 6(1)(a) of the GDPR).
6. The Service Provider ensures that data transferred to external artificial intelligence models within the AI Tutor module (including speech transcripts and conversational prompts) is subject to transient processing and is not used by AI model providers (including OpenAI) to train foundational models.

§ 5. PAID SERVICES, SUBSCRIPTIONS, AND PAYMENTS

1. The Application provides access to selected test lessons free of charge. Full access to educational materials, an unlimited number of lessons, and the AI Tutor requires purchasing a Premium Account.
2. The subscription pricing (monthly, quarterly, annual periods) and the conditions of a free trial period (trial) are presented in the Application each time before a purchase is made.
3. Payment model (In-App Purchases):
   1. Payments for the Premium Account are processed directly by the Mobile Stores (Apple App Store or Google Play) or via the beespeaker.com website through Solidgate or Paddle services.
   2. The entities providing the Application do not collect or process Users’ payment card or bank account data.
4. Automatic subscription renewal: The subscription automatically renews for the next billing period unless the User turns off the auto-renewal option in their Apple ID or Google Play account settings at least 24 hours before the end of the current subscription period.

§ 6. INTELLECTUAL PROPERTY RIGHTS AND LICENSE

1. All intellectual property rights to the Application, its source code, graphical interface solutions, video materials, voiceover recordings, lesson databases, and BeeSpeaker trademarks belong to the Swedish Company or its affiliated entities.
2. Upon downloading the Application, the User is granted a non-exclusive, non-transferable, non-assignable, and revocable license to use the Application exclusively for personal, non-commercial purposes worldwide, in accordance with the provisions of these Terms.
3. In particular, it is prohibited to: decompile, reverse engineer, copy video materials, scrape the Application’s content (scraping), and publicly display courses without a separate license agreement.

§ 7. USER RIGHTS AND OBLIGATIONS (SECURITY RULES)

1. The User undertakes to use the Application in a manner consistent with the law, good practices, and these Terms.
2. In particular, it is prohibited to:
   1. attempt to breach security, conduct unauthorized penetration tests, or scan the Application’s ICT infrastructure for vulnerabilities;
   2. introduce into the Application (including in conversations with the AI Tutor or in reviews) content that is vulgar, offensive, hateful, promotes violence, or infringes on the rights of third parties;
   3. use the Application in a manner that creates a risk to road traffic safety, in particular while driving motor vehicles.

§ 8. PERSONAL DATA PROTECTION (JOINT CONTROLLERSHIP AND DPO)

1. Joint Controllers: Users’ personal data is processed within the corporate group by two Joint Controllers pursuant to Art. 26 of the GDPR:
   1. BeeSpeaker AB (Sweden) – responsible for distributing the Application in Mobile Stores and corporate relations;
   2. Beespeaker Sp. z o.o. (Poland) – the Main Establishment in terms of technology, responsible for the code, servers, database security, and operational User support.
2. Data Protection Officer (DPO):

1. The Polish Company (Technical Operator) has appointed a Data Protection Officer (DPO), who can be contacted regarding all matters related to personal data at the e-mail address: rodo@beespeaker.com.
2. The Swedish Company (BeeSpeaker AB) has not appointed a Data Protection Officer.

2. Contact Point and exercise of rights: All requests regarding Users’ rights (access to data, rectification, erasure, restriction, portability, objection under Art. 15–22 of the GDPR) are handled operationally by the Polish Company via the Contact Point (rodo@beespeaker.com). The User simultaneously has the right to direct their request directly to the Swedish Company.
3. Server locations:

1. The primary User databases and recording processing infrastructure are located within the territory of the European Economic Area (EEA) in Google Cloud Platform (Belgium) and Amazon Web Services (Germany) data centers.
2. In connection with providing the AI Tutor and speech synthesis (TTS) functionalities, selected User data (speech transcripts, language parameters, preferred grammatical form, first name) may be transferred to a third-party provider – OpenAI, LLC based in the United States of America (USA).
3. The transfer of data to the USA takes place in accordance with Chapter V of the GDPR, based on the European Commission’s implementing decision confirming an adequate level of protection under the EU–U.S. Data Privacy Framework (DPF, Art. 45 of the GDPR) or based on Standard Contractual Clauses (SCCs) adopted by the European Commission (Art. 46(2)(c) of the GDPR).
4. Detailed rules for data collection, retention periods, legal bases, and the full essential terms of the arrangements between the Joint Controllers are set out in the Privacy Policy document, available in the Application and on the website [https://beespeaker.com/privacy-policy/].

§ 9. AI PROVIDERS (AI DATA SHARING):

1. All providers of AI systems cooperate with the Joint Controllers as processors based on data processing agreements (Art. 28 of the GDPR), ensuring an appropriate level of security and committing not to use Users’ data for their own purposes:
   1. OpenAI (OpenAI Ireland Ltd. / processing and sub-processing by OpenAI, LLC, USA),
      1. Data scope: text transcripts of speech, conversational prompts, language level, learning goal, possible preferred grammatical form of address, synthesized voice samples (TTS).
      2. Purpose: generating interactive tutor responses, error correction, speech synthesis (Text-to-Speech) within the AI Tutor module. Transfer basis: European Commission decision under the EU–U.S. Data Privacy Framework (DPF) program.
      3. Guarantees: data from the commercial API is not used to train foundational models; data may be stored for a maximum of 30 days solely for the purpose of abuse monitoring, after which it is permanently deleted.
   2. Google Cloud (Google Cloud EMEA Limited; processing in the EEA),

1. Data scope: voice audio recordings transmitted in real time.
2. Purpose: automatic speech recognition (Speech-to-Text) and transcription.
3. Data is not permanently stored after the request is fulfilled.
4. Microsoft Azure AI Speech (Microsoft Ireland Operations Limited; processing in the EEA),

1. Data scope: lesson texts and selected speech samples.
2. Purpose: auxiliary synthesis and pronunciation analysis.
3. Data is not permanently stored after the request is fulfilled.
4. Data sharing with AI providers can be disabled at any time in the application, independently of contacting the application provider by e-mail.

§ 10. COMPLAINT PROCEDURE AND TECHNICAL SUPPORT

1. The User has the right to submit complaints regarding the operation of the Application, interruptions in access to the Services, or problems with executing courses.
2. Complaint reports should be directed electronically to the address: helpdesk@beespeaker.com or via the contact form in the Application.
3. The report should contain: User identifier (Account e-mail address), device model, operating system version, and a brief description of the irregularity.
4. Complaints are reviewed by the Technical Operator’s support team in Poland without undue delay, no later than within 14 days from the date of their receipt. The response is sent to the User’s e-mail address.

§ 11. WITHDRAWAL FROM THE AGREEMENT AND CONSUMER RIGHTS

1. A User who is a Consumer and who has purchased a Premium Account generally has a statutory right to withdraw from a distance contract within 14 days without giving any reason.
2. Due to the fact that subscription purchases are processed directly through the Mobile Stores (Apple App Store / Google Play), the refund and purchase withdrawal procedure is handled directly by the operator of the given store, in accordance with Apple’s / Google’s terms of service:
   1. For iOS devices (Apple): via the reporting procedure at reportaproblem.apple.com;
   2. For Android devices (Google): via the subscriptions tab in Google Play or Google Play support.
3. In the case of purchasing a subscription via the beespeaker.com website through Solidgate or Paddle services, the refund and purchase withdrawal procedure is conducted in accordance with the information provided by e-mail after the purchase is completed.
4. A Consumer may use out-of-court complaint and redress mechanisms. If the complaint does not lead to the resolution of the dispute, the Consumer may apply to the competent authorized entity with a request for out-of-court dispute resolution. Information about the competent entities, the rules for conducting proceedings, and how to submit requests is available at https://polubowne.uokik.gov.pl/. The Consumer may also obtain free assistance from the relevant district or municipal consumer ombudsman.

§ 12. AMENDMENTS TO THE TERMS AND FINAL PROVISIONS

1. The Service Provider reserves the right to amend these Terms for valid reasons, such as: changes in legal regulations, the implementation of new functionalities in the Application, modifications to the technical infrastructure, or changes to Mobile Store pricing.
2. Users will be notified of changes to the Terms at least 14 days in advance via an in-app notification or an e-mail. A User who does not accept the new wording of the Terms has the right to delete their Account before the changes take effect.
3. In matters not regulated by these Terms, the provisions of Polish law shall apply. For Users who are Consumers, the choice of Polish law does not deprive them of the protection afforded by mandatory provisions of the law of the country of their habitual residence.
4. Any disputes with Users who are not Consumers shall be resolved by the court of general jurisdiction having territorial jurisdiction over the Technical Operator’s registered office (Warsaw, Poland).
5. These Terms apply from October 30, 2026, for Users who create an Account on or after this date, and from November 30, 2026, for Users who created an Account before October 30, 2026.

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