Situation

Watch a short video and repeat the useful phrases.

How can I help you? Hi, I’d like to check out, please. Of course. Can I have your room card, please? Sure, here you go. Thank you. Was everything OK with your stay? Yes, the room was quiet and the bed was very comfortable. That’s great to hear. I just have one complaint. Oh, what was the problem? The Wi-Fi wasn’t fast, so I couldn’t work properly. Oh, I see Oh, and also the towels weren’t very clean, but I could still use them. I’m very sorry about that. That’s fine. OK. That's everything, Madam. Thank you. Goodbye.

one complaint

I just have one complaint

The Wi-Fi wasn't fast

I couldn't work properly

The Wi-Fi wasn't fast, so I couldn't work properly

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_ ____ ____ ___ _________

___ __-__ ______ ____

_ ________ ____ ________

___ __-__ ______ ____, __ _ ________ ____ ________

o reclamație

Am doar o reclamație

Wi-Fi-ul nu era rapid

Nu am putut lucra corect

Wi-Fi-ul nu era rapid, așa că nu am putut lucra cum trebuie

Let's practise a dialogue. Read your lines on the screen.

Hi, I’d like to check out, please.

Sure, here you go.

Yes, the room was quiet and the bed was very comfortable

I just have one complaint

The Wi-Fi wasn’t fast, so I couldn’t work properly

That’s fine

Thank you. Goodbye.

__, ___ ____ __ _____ ___, ______.

____, ____ ___ __.

___, ___ ____ ___ _____ ___ ___ ___ ___ ____ ___________

_ ____ ____ ___ _________

___ __-__ ______ ____, __ _ ________ ____ ________

______ ____

_____ ___. _______.

Cum vă pot ajuta?

Desigur. Îmi puteți da cardul camerei, vă rog?

Mulțumesc. Totul a fost în regulă în timpul șederii?

Mă bucur să aud asta

Care a fost problema?

Îmi pare foarte rău pentru asta

OK. Asta e tot, doamnă