Situation

Watch a short video and repeat the useful phrases.

How can I help you? Hi, I’d like to check out, please. Of course. Can I have your room card, please? Sure, here you go. Thank you. Was everything OK with your stay? Yes, the room was quiet and the bed was very comfortable. That’s great to hear. I just have one complaint. Oh, what was the problem? The Wi-Fi wasn’t fast, so I couldn’t work properly. Oh, I see Oh, and also the towels weren’t very clean, but I could still use them. I’m very sorry about that. That’s fine. OK. That's everything, Madam. Thank you. Goodbye.

one complaint

I just have one complaint

The Wi-Fi wasn't fast

I couldn't work properly

The Wi-Fi wasn't fast, so I couldn't work properly

___ _________

_ ____ ____ ___ _________

___ __-__ ______ ____

_ ________ ____ ________

___ __-__ ______ ____, __ _ ________ ____ ________

一個抱怨

我只有一個抱怨。

Wi-Fi 不快。

我無法正常工作。

Wi-Fi 不夠快，所以我無法正常工作。

Let's practise a dialogue. Read your lines on the screen.

Hi, I’d like to check out, please.

Sure, here you go.

Yes, the room was quiet and the bed was very comfortable

I just have one complaint

The Wi-Fi wasn’t fast, so I couldn’t work properly

That’s fine

Thank you. Goodbye.

__, ___ ____ __ _____ ___, ______.

____, ____ ___ __.

___, ___ ____ ___ _____ ___ ___ ___ ___ ____ ___________

_ ____ ____ ___ _________

___ __-__ ______ ____, __ _ ________ ____ ________

______ ____

_____ ___. _______.

有什麼我可以幫你的？

當然可以。請給我您的房卡

謝謝。您在這裡的住宿一切都好嗎？

聽到這真是太好了

是什麼問題？

我對此感到非常抱歉

好的，女士，這樣都好了