Situation

Watch a short video and repeat the useful phrases.

How can I help you? Hi, I’d like to check out, please. Of course. Can I have your room card, please? Sure, here you go. Thank you. Was everything OK with your stay? Yes, the room was quiet and the bed was very comfortable. That’s great to hear. I just have one complaint. Oh, what was the problem? The Wi-Fi wasn’t fast, so I couldn’t work properly. Oh, I see Oh, and also the towels weren’t very clean, but I could still use them. I’m very sorry about that. That’s fine. OK. That's everything, Madam. Thank you. Goodbye.

one complaint

I just have one complaint

The Wi-Fi wasn't fast

I couldn't work properly

The Wi-Fi wasn't fast, so I couldn't work properly

___ _________

_ ____ ____ ___ _________

___ __-__ ______ ____

_ ________ ____ ________

___ __-__ ______ ____, __ _ ________ ____ ________

하나의 불만

나는 단 하나의 불만이 있다

와이파이가 빠르지 않았다

나는 제대로 일할 수 없었다

와이파이가 빠르지 않아서 제대로 일할 수 없었다

Let's practise a dialogue. Read your lines on the screen.

Hi, I’d like to check out, please.

Sure, here you go.

Yes, the room was quiet and the bed was very comfortable

I just have one complaint

The Wi-Fi wasn’t fast, so I couldn’t work properly

That’s fine

Thank you. Goodbye.

__, ___ ____ __ _____ ___, ______.

____, ____ ___ __.

___, ___ ____ ___ _____ ___ ___ ___ ___ ____ ___________

_ ____ ____ ___ _________

___ __-__ ______ ____, __ _ ________ ____ ________

______ ____

_____ ___. _______.

어떻게 도와 드릴까요?

물론이죠. 룸카드를 주시겠어요?

감사합니다. 숙박하시는 동안 모든 것이 괜찮으셨나요?

그렇게 말씀해 주시니 다행이네요

어떤 문제가 있으셨나요?

정말 죄송합니다

네. 이상입니다, 고객님