Situation

Watch a short video and repeat the useful phrases.

How can I help you? Hi, I’d like to check out, please. Of course. Can I have your room card, please? Sure, here you go. Thank you. Was everything OK with your stay? Yes, the room was quiet and the bed was very comfortable. That’s great to hear. I just have one complaint. Oh, what was the problem? The Wi-Fi wasn’t fast, so I couldn’t work properly. Oh, I see Oh, and also the towels weren’t very clean, but I could still use them. I’m very sorry about that. That’s fine. OK. That's everything, Madam. Thank you. Goodbye.

one complaint

I just have one complaint

The Wi-Fi wasn't fast

I couldn't work properly

The Wi-Fi wasn't fast, so I couldn't work properly

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une plainte

J'ai juste une plainte

Le Wi-Fi n'était pas rapide

Je n'ai pas pu travailler correctement

Le Wi-Fi n'était pas rapide, donc je ne pouvais pas travailler correctement

Let's practise a dialogue. Read your lines on the screen.

Hi, I’d like to check out, please.

Sure, here you go.

Yes, the room was quiet and the bed was very comfortable

I just have one complaint

The Wi-Fi wasn’t fast, so I couldn’t work properly

That’s fine

Thank you. Goodbye.

__, ___ ____ __ _____ ___, ______.

____, ____ ___ __.

___, ___ ____ ___ _____ ___ ___ ___ ___ ____ ___________

_ ____ ____ ___ _________

___ __-__ ______ ____, __ _ ________ ____ ________

______ ____

_____ ___. _______.

Comment puis-je vous aider ?

Bien sûr. Puis-je avoir votre clé de chambre, s'il vous plaît ?

Merci. Tout s'est bien passé pendant votre séjour ?

C'est super à entendre

Quel était le problème ?

Je suis vraiment désolée pour ça

D'accord. Ce sera tout, Madame